Return Policy

To ensure an efficient and accurate return process, all return requests must comply with the following guidelines:

Return Request Eligibility

• Return requests on fixed package purchases must be submitted within 60 days of the original shipment date. This is limited to Soft Open Orders and and product sold on a "Guarantee sell-through" basis. 
• Returns are not eligible on Pre Book / Capsule purchases unless product is damaged or not as expected. 
  • If a return is requested on a pre book or capsule purchase, the request must be made within 10 business days of receipt and be returned in the same size scale as purchased. 
• All return requests are subject to review and approval by the Retail Department.
• Original Mall Order # will need to accompany the return request. 
• Approval of a return is not guaranteed and will be determined based on the condition of the merchandise and compliance with this policy. All returned items must be in new and re-sellable condition. 

Return Authorization Process

• To initiate a return request, please contact your Retail Director.
• A Return Authorization (RA) Form must be completed in its entirety before any merchandise is returned.
• Incomplete or inaccurate RA Forms, missing documentation, or discrepancies between the returned merchandise and the submitted request may result in delays in processing or denial of the return.

Processing

• Approved returns must be shipped back by the buyer.
• Once the returned merchandise is received and inspected, the Retail Department will process the return in 10 - 15 business days.
• Any discrepancies identified during inspection may result in delays to the return process while additional review is conducted.